BOLT WARRANTY GUIDE

Effective date: 1st April 2022

      1.What does this warranty cover?

It covers the repair or replacement (at BOLT’s discretion) of your BOLT or related device purchased from us if it is found to be  defective due to faulty materials or workmanship within the warranty period. If any part is no longer available (e.g. particular color variations or design), BOLT (expression includes “we”, “us”, “our”) will replace it with a functional replacement part. For the avoidance of doubt, related device of BOLT includes but not limited to BOLT sockets, BOLT plug and cables.

2. What does this warranty not cover?

We will not solve or fix your Wi-Fi or connectivity problems. If your BOLT or related device is used in the way it is intended and it breaks down within the warranty period, it is our responsibility to repair or replace it upon your return. BOLT makes no warranty that BOLT shall satisfy your intended use or requirements. BOLT is designed, engineered and constructed for continual high performance in normal conditions. There are, however, some circumstances in which your warranty does not cover the repair or replacement and those situations are detailed below;

1. a) Normal wear and tear, including parts that might wear out over time.
2. b) Installation on mobile or in a marine environment, or extreme thermal environment, damage caused by ammonia, high air pollution, acid rain or any other abnormal environment that is beyond BOLT’s control.
3. c) Accidental damage.
4. d) Damage from external sources of force majeure events including; war, riots, strikes, epidemic floods, lightning, extreme electrical outages or power surges and electromagnetic field.
5. e) Damage as a result of use not in accordance with our instructions.
6. f) Damage caused by connecting to an incorrectly rated electricity supply.
7. g) Damage caused by not carrying out any recommended maintenance.
8. h) Failures caused by circumstances outside of our control.
9. i) Damage caused to BOLT Charge point by any other product not supplied/recommended by BOLT.

Faults caused by:

1. a) Negligent use, misuse, neglect or careless operation.
2. b) Use of BOLT for anything other than charging an electric vehicle.
3. c) Your EV (Electric Vehicle) software not updated to its latest version.
4. d) Use of parts and accessories which are not BOLT genuine parts.
5. e) Parts or faults associated with your electrical utilities or installation including electricity meters, breakers (MCBs) or cables.
6. f) Any altered modified, opened, repaired or interfered BOLT or related device, other than by our authorized agent or service technician.
7. g) Faulty assembly or installation (except where carried out by authorized agent of BOLT).

The maximum liability of BOLT under this warranty is limited to the purchase price of the BOLT or related device covered by the warranty. We accept no liability to the end customer for any loss of profit, loss of business, business interruption, or loss of business opportunity. In the instance that we need to send an engineer on-site following a claim, you will be responsible to pay our engineer a service fee if:

1. a) You haven’t followed the instructions of our customer service staff.
2. b) We have made the decision to send an engineer on-site based on information that you provided to us that is deemed fraudulent, false, or misleading.
3. What is the duration of warranty?

BOLT and related devices sold and installed by BOLT will be guaranteed for 12 months and include on-site parts and labour. BOLT and related devices sold by its authorized distributors and installed by BOLT or its authorized agents will be guaranteed for 12 months from date of installation and include on-site parts and labour. BOLT and related devices sold by BOLT or its authorized agents on a parts only basis (I.e. not installed by BOLT or its authorized agents) will be covered by a 12 month from the date of sale on return to base warranty. For the avoidance of doubt, return to base means that you will need to cover the cost of returning the goods to us for any reason.

4. Extended Warranty

In addition, you may extend the warranty by purchasing extended warranty during the Warranty period by contacting us at support@bolt.earth

5. If you purchased BOLT from BOLT or its authorized agents but got it installed from outside and not through BOLT or its authorized agents

If your BOLT and related devices were supplied on a parts only basis (I.e. not installed by us or our authorized agents) it will be covered by a 12 Month from date of sale of device on return to base warranty. In that case, you will bear the cost of return and BOLT will arrange for the delivery of a replacement unit as required. Please note that yourself or your installer must have registered your hardware for your warranty to be validated. Your installer or you are responsible for service fee and labour charges during the warranty period. Your installer or you are also responsible for the cost of return of the part.

      6.Transfer of Warranty

Your BOLT and related devices warranty is valid only for the first purchaser at its originally installed address and location only. Your BOLT and related devices warranty is also valid for the first purchase from our authorized distributor at its originally installed address and location only. Any second hand purchase is not covered under warranty. BOLT will transfer the warranty to a new property address or location provided that your BOLT and related devices are removed and re-installed by BOLT or its authorized agents.

     7.To claim BOLT warranty
You can claim warranty by contacting our support team on support@bolt.earth who after examining the claim will help you out with the next steps.

    8.Changes to Terms and Conditions

We reserve the right, in our sole and absolute discretion to amend, delete, modify, vary, or supplement any of these Terms at any time and will endeavor to give prior notice of seven days for such changes.